American Medical Association and American Medical Association Foundation

Mary Ann Abrams, MD, MPH, Health Literacy Iowa, Unity Point Health

Sharon Arney, Community Volunteer

Brent Blum, Editor, Des Moines University

Elaine Haugen LPN, Minister of Caring, Holy Trinity Lutheran Church

Norma Kenoyer, New Readers of Iowa

Sabrina Kurtz-Rossi, MEd, Instructional Designer, Kurtz-Rossi & Associates

Joan McCleish, PhD, RN, Dean of Institutional Research, Assessment, and Grants; Mercy College of Health Sciences, Des Moines, Iowa

Gail Nielsen, Director of Learning and Innovation, Unity Point Health

Suzanne Rita, RN, MSN, Unity Point Health

Roberta Wattleworth, DO, Professor and Chair, Department of Family Medicine, Des Moines University

Vicki Wildman, RN, MSN, Edu, Statewide Education, Iowa Health Home Care

Special thanks to all who tested this toolkit:

Dayna Depauw, RN, 3N, Iowa Lutheran Hospital

Sarah Flynn, RN, 3N, Iowa Lutheran Hospital

Becky Frisch, PA-C, Grundy Center Family Medicine

Caprice Halverson, RN, Iowa Health Home Care

Kris Marlow, RN, Iowa Health Home Care

Barbara Savage, MT(ASCP), Health Literacy Iowa, Unity Point Health

Kristin Shook, RN, 3N, Iowa Lutheran Hospital

Edward Shuherk, MD, Grundy Center Family Medicine

Bridgette Skinner, Clinic Manager, Grundy Center Family Medicine

Supported by grants from:

The Picker Institute and Des Moines University Iowa Osteopathic Education and Research Program.

Always Events™ are “aspects of the patient and family experience that should always occur when patients interact with health care professionals and the delivery system.” Picker Institute’s Always Events™ Challenge Grants support development, implementation, and adoption of innovative projects for achieving selected Always Events™ that can be replicated across various health care delivery settings, contributing to widespread improvements in patient- and family-centered care.

Des Moines University’s grant addresses National Action Plan to Improve Health Literacy goals, including increasing use of evidence-based health literacy practices and interventions, by supporting production of diverse teach-back videos.